Reservations & Payments

A 50% booking payment is required to secure your reservation. The remaining rental balance and refundable security deposit are due 7 days before your scheduled event.

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We understand that delays can happen, so a 48-hour grace period is provided for outstanding balances. If payment has not been received by 5 days before the event, a final payment notice will be issued, allowing an additional 24 hours to complete payment.

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If the balance remains unpaid 4 days before the event, Once Upon a Sleigh reserves the right to cancel the reservation. Any cancellation will be communicated in writing, and applicable cancellation terms will apply.

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Reservations made within 7 days of the event require full payment, including the security deposit, at the time of booking.​ All balances must be paid in full before delivery. Under no circumstances will the sleigh be dispatched or installed with an outstanding balance.

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Refundable Security Deposit

A refundable security deposit is required for all rentals:

• Standard Rentals: $250

• Larger Events & Multi-Day Rentals: $500

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Security deposits are separate from rental fees and will be refunded within 5–7 business days following pickup and inspection, provided the sleigh is returned in its original condition.

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Deductions may apply for damage, excessive cleaning, missing decorations, or other charges covered by the rental agreement. Any deductions will be documented and communicated to the customer.

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If a reservation is canceled before delivery, the security deposit will be refunded in full, regardless of the cancellation date. Security deposit refunds following cancellation will be processed within 5–7 business days.

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Delivery, Setup & Pickup

Delivery fees are separate from rental package pricing and are calculated based on distance from Uxbridge, Massachusetts.

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Delivery fees include transportation, professional setup, breakdown, and pickup. Final pricing is subject to event location, accessibility, and scheduling and will be confirmed before booking. A customer or authorized venue representative must be present for both delivery and pickup.

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Venue Access & Requirements

Our sleigh measures approximately 7 feet long, 4 feet wide, and 4 feet high.

A clear, stable, level, and unobstructed access route is required. We cannot accommodate stairs, sandy pathways, or unstable surfaces. Customers are responsible for confirming that entrances, doorways, and access routes can safely accommodate the sleigh, including its decorative elements.

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Photos & Sleigh Care

Our sleigh is a decorative holiday display designed to create a beautiful backdrop for photographs and celebrations. Guests are welcome to take photographs beside and around the sleigh. Sitting inside, standing, kneeling, or climbing on the sleigh is not permitted. If your event requires seated photographs, please contact us before booking to discuss your needs. 

Once professionally positioned, the sleigh may not be moved or repositioned without prior approval.

Customers may be responsible for cleaning or repair costs resulting from damage or improper use.

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Outdoor Events & Extended Rentals

Outdoor rentals require same-day pickup. Overnight stays, additional rental days, and multi-day bookings are strictly limited to approved indoor venues. Complimentary overnight holds may be permitted when scheduling allows and do not include additional event-use hours.

Additional hours and rental extensions are subject to availability and must be approved in advance. Seasonal pricing applies to North Pole Weekend and additional rental days, with premium rates during peak holiday periods.

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Styling & Custom Requests

Classic Christmas Styling is complimentary with our Grand Christmas Affair and North Pole Weekend packages. Traditional red and green holiday decorations are included with selected styling packages. Custom color themes outside our standard holiday palette, upgraded décor, accent lighting, and additional services are available for an additional charge. All custom requests are subject to availability and advance approval.

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Cancellations & Refunds

Our cancellation policy is based on the number of days before your scheduled event:

• 30 days or more: Full refund of rental payments.

• 8–29 days: The initial 50% booking payment is retained; any additional rental payments are refunded.

• 7 days or fewer: Rental payments are nonrefundable.

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Security deposits are handled separately and are fully refundable when a reservation is canceled before delivery.

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Weather & Safety-Related Cancellations

Outdoor rentals are weather-dependent. The safety of our team, customers, and sleigh is always our priority. Once Upon a Sleigh reserves the right to postpone, modify, or cancel delivery when severe weather, hazardous road conditions, high winds, heavy precipitation, or unsafe venue conditions prevent safe transportation, setup, or pickup.

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If Once Upon a Sleigh determines that delivery cannot safely proceed:

• Customers may reschedule to another available date without an additional rescheduling fee.

• If rescheduling is not possible or acceptable, all rental payments and the security deposit will be refunded in full.

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If a customer chooses to cancel due to weather concerns while safe delivery remains possible, our standard cancellation policy applies. If unsafe weather develops after setup, we may arrange an earlier pickup when conditions permit. Any refund or credit for unused rental time will be evaluated based on the circumstances. We strongly encourage customers planning outdoor events to arrange an approved indoor backup location whenever possible.

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Special Events & Custom Arrangements

Planning a Christmas wedding, corporate celebration, holiday festival, shopping center display, or another special occasion?

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We welcome custom requests and are happy to discuss unique venue requirements, personalized styling, and special rental arrangements. Please contact us before booking to discuss your event.

All rentals are subject to availability, venue suitability, and acceptance of our rental terms. Final pricing and arrangements will be confirmed before booking. 

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Rental Terms & Conditions

We believe in making every detail clear before you book. Our Rental Terms & Conditions outline important information about reservations, payments, refundable security deposits, cancellations, delivery requirements, and the care of our sleigh.

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We encourage all customers to review these terms before making a reservation. A personalized rental agreement will be provided for review and signature once your event details have been confirmed.

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Download Rental Terms & Conditions (PDF)